Shipping policy

Thank you for shopping with Aurea Jewelry Finds. We ship orders from British Columbia, Canada.

1. Processing time
• All orders are processed within 1–3 business days (excluding weekends and holidays).  
• During busy periods, processing may take a little longer, but we always do our best to ship as quickly as possible.

2. Shipping destinations & rates

Canada
• Standard shipping: FREE  
• Orders are shipped with tracking where available.  
• Estimated delivery: 3–10 business days, depending on your location.

United States
• Standard shipping: FREE  
• Orders are shipped with tracking where available.  
• Estimated delivery: 5–12 business days.

International (outside Canada & USA)
• Standard international shipping is available to select countries.  
• Shipping rates and delivery times are shown at checkout and depend on your location and carrier options.  
• Buyers are responsible for any customs duties, taxes, or import fees charged by their country.

3. Customs, duties & taxes
International orders may be subject to customs or import fees once the shipment reaches your country.  
These charges are not included in our product prices or shipping fees and must be paid by the recipient.

4. Order tracking
• Once your order has shipped, you will receive a shipping confirmation email with tracking information (where available).  
• Please note that tracking updates may be delayed by the carrier, especially during busy seasons.

5. Address information
Please double-check your shipping address at checkout.  
We are not responsible for lost packages due to incorrect or incomplete addresses provided by the customer.

6. Lost or damaged parcels
If your order is significantly delayed, lost in transit, or arrives damaged:
• Please contact us at [your email] with your order number and any relevant photos.  
• We will work with the carrier and do our best to find a solution (replacement, partial refund, or store credit, depending on the situation).

If you have any questions about shipping, feel free to contact us at aureajewelryfinds@gmail.com.